Shipping policy

Last updated: June 2025  ·  Applicable to all orders placed on sunsaa.in

1. Processing Time

All orders are processed within 24–48 hours of confirmation (excluding Sundays and public holidays). You will receive an email with your tracking details once your order is dispatched.

2. Delivery Timelines

Metro Cities

2–4 Business Days

Tier 2 & 3 Cities

4–6 Business Days

Remote & Rural Areas

6–10 Business Days

Estimated Delivery

Not guaranteed; delays may occur

3. Shipping Charges

  • Orders above ₹499 — Free shipping across India
  • Orders below ₹499 — Flat shipping fee applied at checkout

Shipping charges are non-refundable except in cases where Sunsaa has made an error in fulfilment.

4. Courier Partners

We partner with reputed courier services across India to ensure safe and timely delivery. Once your order is dispatched, you will receive a tracking link to monitor your shipment in real time.

5. Delivery Confirmation

Upon delivery, please inspect the package before signing. If the outer packaging appears tampered with or damaged:

Accepting a visibly damaged package may limit your ability to raise a return claim later.

6. Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. Sunsaa is not responsible for delays or failed deliveries due to incorrect address information provided by the customer. A re-shipping fee may apply for returned orders due to address errors.

7. Pin Code Availability

We ship to most pin codes across India. If your pin code is not serviceable, you will be notified at checkout. We are continuously expanding our delivery reach.

We currently ship within India only. International shipping will be available soon — follow us on Instagram @sunsaa.carperfumes for updates.

Shipping Query?

Email us at customercaresunsaa@gmail.com with your order number and we will respond within 24 hours.